About
OEM Support Solutions provides independent TAC and hardware support across critical telecom infrastructure, on 24/7 or 8/5 coverage set per contract. Operators gain direct access to senior, vendor-specific engineering capability without fragmented escalation paths, OEM lock-in or unnecessary upgrade pressure.
Built from operating reality
OEM Support Solutions was founded in Recife in 2018 around a clear operating belief: serviceable telecom infrastructure should not become commercially or technically unsupported simply because a traditional vendor changes its priorities.
David Almeida Balça brought 15 years of experience in B2B telecom, managed services and specialist engineering delivery. Paulo Balça brought the business setup, financial discipline and local operating capability required to establish the model in Brazil. As father and son, they founded the company together, with distinct responsibilities and one shared standard of accountability.
Portugal operations opened in 2019, followed by the United Kingdom in 2021, engineering presence in Hanoi in 2022 and the Colombian operation in Bogotá in 2023. Each location serves a defined purpose: customer proximity, regional coordination, engineering mobilisation or local operational responsibility.
Today, four offices and one contracted engineering location connect through one delivery model covering multivendor TAC, incident response, hardware continuity and specialist engineering.
Recife
OEM Support Solutions is founded in Brazil.
Lisbon
Portugal operations open for European coordination.
London
United Kingdom operations extend commercial and delivery reach.
Hanoi
Contracted engineering presence strengthens service management and technical mobilisation.
Bogotá
The Colombian operation establishes a permanent LATAM presence.
Offices and engineering presence
Founder-led accountability
Two founders, distinct responsibilities and direct accountability across the group and its Brazilian operation.
Co-Founder & Group Managing Director
David leads group strategy, commercial relationships and service development. His 15 years of B2B telecom experience connect operator requirements with the engineering, contractual and commercial structure needed to deliver.
Co-Founder & CEO, Brazil
Paulo leads finance and Brazilian operations. His background in business setup, commercial management and international trade provides the local discipline required to operate, mobilise resources and support customers in Brazil.
Founder-led where judgement matters. Process-led where consistency matters.
One shared standard of accountabilityThe operating model
OEM Support Solutions is independently owned and managed by telecom professionals with direct responsibility for commercial decisions, engineering mobilisation and service delivery. Clients are not passed through layers of account management before reaching someone capable of acting. Incidents have a clear owner, escalation decisions are made quickly, and accountability remains with us until the case reaches fix, workaround or documented escalation, with the record delivered.
The operating target is recovery. One delivery structure owns the incident from technical intake through diagnosis and closure.
L2/L3 engineering starts at technical intake, with one case owner and a defined domain-lead escalation path.
Support decisions stay separate from hardware quotas, renewal targets and forced migration dates.
Thirteen public vendors are mapped by domain and representative platform family, then validated against the actual estate.
Offices in London, Lisbon, Recife and Bogotá connect with contracted engineering presence in Hanoi.
More than 15 years of telecom recruitment and technical sourcing supports access to niche capability.
Where the model meets the network
A fault can move from software behaviour to a failed interface, an unavailable line card or a cross-vendor dependency. The service model connects the people diagnosing the fault with the sourcing and compatibility work needed to close it.
Choose the right route
Each route opens exactly where the work starts.
For recurring TAC, incident intervention or a platform supportability question.
Open technical request →For line cards, optics, modules, chassis components or repairable units.
Open hardware RFQ →For customers with an active support agreement: open, update and track cases.
Open Client Portal ↗
